Event chat
Studio shows your event chat as viewers see it. Depending on your rights, you can post official messages on behalf of the organization, pin a message and show a comment on screen.
Where to find the chat
- Chat tab of the sidebar, in the Advanced control room;
- Chat in the left rail, for the full-page chat (in Simple and Advanced).
Reading the chat
- EVENT CHAT and the reading state: Chat updated (green), or Chat unavailable.
- “20 displayed messages” or “Updated at 21:04”.
- “Message actions appear on hover or keyboard focus.”
- Messages, from oldest to newest: author, time, text. Long messages expand with View more / View less.
- Author badges: Organizer for official organization messages, Vivastream for messages from the Vivastream team.
The chat updates automatically every few seconds while the control room is open.
History
Older messages, at the top of the list, loads the previous page (“Loading earlier messages…”). To go back down: Back to latest messages.
Chat states
| Display | Meaning |
|---|---|
| “Loading chat…” / “Retrieving this event’s history…” | First load. |
| “No messages yet” / “History received. No messages to display yet.” | The chat is empty. |
| “Chat unavailable” / “Chat updates are unavailable. Previously received messages are retained.” with Retry | Connection interrupted; received messages stay visible. |
| “Sign in again to refresh this data.” | The session has expired. |
| “Access unavailable for this event. Check your permissions.” | Your rights have changed. |
Posting an official message
At the bottom of the panel:
- Type your message in Message… (up to 1,000 characters).
- Under the field, Studio reminds you of the sending identity: “Official message · Organization name”.
- Click Send (or press Return).
“Vivastream verifies official messaging permission for each message.” If your role cannot send, the field is Read only.
Sending options
Sending options expands:
- SENDING IDENTITY: “Official messaging allowed for this event, subject to validation on each send.”;
- VIEWER PREVIEW: the organization name and your message (“Your message will appear here.”);
- “Messages are published as the organization. Vivastream retains the sender’s identity.”.
Sending result
| Message | Meaning |
|---|---|
| “Action confirmed” | Vivastream accepted the message. |
| “Result unconfirmed. Check the chat before retrying. Your draft is preserved.” | The response did not arrive: check that the message is not already published before sending again. |
| “Action denied or unavailable. Your draft is preserved.” | Sending was refused. |
| “Previous messages remain visible. Sending is paused; your draft is preserved.” | The connection is interrupted. |
| “This action could not be completed. Check the message and permissions.” | Invalid message or missing right. |
Pinning a message
Pinning places a message at the top of the viewers’ chat.
- Hover a message (or reach it with the keyboard): its actions appear.
- Click Pin (“Pin in viewer chat without changing the video.”).
The PINNED FOR VIEWERS section appears at the top of the panel: the “Visible in viewer chat” badge, the author and text, Unpin, and “Pinning places this message at the top of viewer chat. It adds nothing to the broadcast image or recording.”.
- Unpin removes the pin.
- Only one message is pinned at a time: pinning another message replaces the previous one.
- Vivastream pin: a message pinned by the Vivastream team has priority. “The Vivastream pin has priority. Only Vivastream can remove it.”.
- A message just posted may not be pinnable immediately: “Message is synchronizing. Try again shortly.”.
- “Pinning unavailable for this message or account.”: your role cannot pin, or the message cannot be pinned.
Showing a comment on screen
A message’s Show in video action composites that comment into the broadcast picture. It is a different action from pinning. See Comment on screen.
The full-page chat
Chat in the left rail shows the same chat across the full width, handy for a dedicated moderator or during preparation in the Simple view.