Refunds on Vivastream are available in specific cases. Before submitting a request, make sure your situation matches one of the eligible cases below.

Refunds are granted in the following cases:

🚫 Event cancelled by the artist — If an event you have access to is cancelled by the artist or organiser, you can request a full refund
⚠️ Technical issue preventing access — If a technical issue on our end prevented you from accessing the event despite a validated purchase and a correctly configured account

Refunds are not granted in the following cases:

Dissatisfaction with the content after viewing
Forgetting or being unavailable on the day of the event
Login error with the wrong account
Access code used on the wrong account

How to submit a refund request?

Contact our Vivastream support team with the following information:

The email address associated with your Vivastream account
The name of the event concerned
The reason for your refund request
The payment method used and the amount charged
Your purchase confirmation email if you have it

💡 Tip: The more detailed your request, the faster our team will be able to process it. Consider attaching your purchase confirmation if you have it.

Payments & Billing