Accessing a live event

Want to watch a live event on Vivastream? Depending on the event, two access methods are available. Here's how to use them.

Option 1 — Purchase directly in the app

Some events can be purchased and unlocked directly from the Vivastream app using the available payment methods (Apple Pay, Wave Money, etc.):

Open the Vivastream app
Find the event from the "Discover" tab or via the search bar
Tap on the event and select your payment method
Once payment is confirmed, the event is immediately unlocked
Launch the stream and enjoy!

💡 Free events are directly accessible without any payment.

Option 2 — External purchase with access code

Some events are purchased outside the app, via a link shared by the artist (social media, newsletter, etc.). In this case:

Purchase your ticket via the link shared by the artist and complete your purchase on the web
After your purchase, you will receive an access code by email
Log in to the Vivastream website and enter your access code to unlock the event on your account
Then open the Vivastream app and log in with exactly the same account used to validate the access code on the web
Find the event from the "Discover" tab or via the search bar
The event is unlocked, launch the stream and enjoy!

⚠️ Important: If you log in to the app with a different account than the one used to validate the access code, the event will not be available. Make sure to use the same login method (email, Google or Apple) on both the web and the app.💡 Tip: Can't find the email containing your access code? Make sure to check your spam or junk folder. If you still can't find it, contact our support team.

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